29 Next Status - Incident history https://29next.instatus.com 29 Next Thu, 3 Jul 2025 19:43:18 +0000 Issue with Campaigns Type: Incident Duration: 22 minutes Affected Components: API Jul 3, 19:43:18 GMT+0 - Investigating - We are currently investigating this incident. Jul 3, 19:47:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 3, 19:54:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 3, 20:04:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:43:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:47:45</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:54:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>20:04:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Jul 2025 19:43:18 +0000 https://29next.instatus.com/incident/cmcnsmiiw003e2xu3ub948hjx https://29next.instatus.com/incident/cmcnsmiiw003e2xu3ub948hjx Degraded Performance Type: Incident Duration: 55 minutes Affected Components: Storefront, Dashboard, API Jun 11, 08:47:19 GMT+0 - Resolved - This incident has been resolved. Jun 11, 07:51:53 GMT+0 - Investigating - We are currently investigating an incident related to the order and payment list views on the dashboard and Admin API. Jun 11, 08:15:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 55 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>08:47:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>07:51:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident related to the order and payment list views on the dashboard and Admin API..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>08:15:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 11 Jun 2024 07:51:53 +0000 https://29next.instatus.com/incident/clxa3sxnt98752b5oebjnok2zr https://29next.instatus.com/incident/clxa3sxnt98752b5oebjnok2zr App Framework UI Display Issues Type: Incident Duration: 47 minutes Affected Components: Third Party Services May 2, 03:12:46 GMT+0 - Investigating - We are currently investigating an issue with our App Framework UI CDN provider (JS Delivr) not loading in browsers due to SSL certificate issues. May 2, 03:50:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 2, 03:59:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>03:12:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our App Framework UI CDN provider (JS Delivr) not loading in browsers due to SSL certificate issues..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>03:50:43</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>03:59:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 2 May 2024 03:12:46 +0000 https://29next.instatus.com/incident/clvoo7xjq61040bgmx4bpbiond https://29next.instatus.com/incident/clvoo7xjq61040bgmx4bpbiond US Pod Planned Maintenance Type: Maintenance Duration: 1 hour and 3 minutes Affected Components: Dashboard, Storefront, API May 31, 06:00:00 GMT+0 - Identified - We are planning to deploy a new feature set that requires significant migrations on the database. During this maintenance period, all traffic to stores on the pod will be stopped to ensure data integrity. Maintenance window is 2 AM EST time and expected duration of not more than 1.5 hours. May 31, 06:05:12 GMT+0 - Identified - Maintenance is now in progress. May 31, 07:02:45 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 3 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to deploy a new feature set that requires significant migrations on the database. During this maintenance period, all traffic to stores on the pod will be stopped to ensure data integrity. Maintenance window is 2 AM EST time and expected duration of not more than 1.5 hours..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>06:05:12</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>07:02:45</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 31 May 2023 06:00:00 +0000 https://29next.instatus.com/maintenance/cli9yjhla371269b1oujfvcv9kv https://29next.instatus.com/maintenance/cli9yjhla371269b1oujfvcv9kv EU Pod Planned Maintenance Type: Maintenance Duration: 1 hour Affected Components: API, Dashboard, Storefront May 30, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully May 30, 02:00:00 GMT+0 - Identified - We are planning to deploy a new feature set that requires significant migrations on the database. During this maintenance period, all traffic to stores on the pod will be stopped to ensure data integrity. Maintenance window is 2 AM UTC time and expected duration of not more than 1 hour. May 30, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to deploy a new feature set that requires significant migrations on the database. During this maintenance period, all traffic to stores on the pod will be stopped to ensure data integrity. Maintenance window is 2 AM UTC time and expected duration of not more than 1 hour. .</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 30 May 2023 02:00:00 +0000 https://29next.instatus.com/maintenance/clhzxwnrb350311p1oaco9qg8lo https://29next.instatus.com/maintenance/clhzxwnrb350311p1oaco9qg8lo Investigating Network Latency Type: Incident Duration: 3 hours and 30 minutes Affected Components: Storefront, API, Dashboard Feb 10, 01:54:30 GMT+0 - Identified - We are currently investigating reported network latency issues. Feb 10, 05:02:05 GMT+0 - Monitoring - We are monitoring network traffic closely to confirm the resolution of the issue. Feb 10, 05:24:30 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 3 hours and 30 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>01:54:30</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating reported network latency issues. .</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>05:02:05</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring network traffic closely to confirm the resolution of the issue. .</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>05:24:30</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Fri, 10 Feb 2023 01:54:30 +0000 https://29next.instatus.com/incident/cldxvlho5130747v1mxxmu6a1ts https://29next.instatus.com/incident/cldxvlho5130747v1mxxmu6a1ts US Database Maintenance Type: Maintenance Duration: 26 days Affected Components: Storefront, API, Dashboard Aug 14, 00:00:00 GMT+0 - Completed - We are planning for scheduled database maintenance on the US pod that is expected to last no longer than 1 hour. Maintenance period local time is 3-4 AM to minimize impact. Type: Maintenance

Duration: 26 days

Affected Components: , ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - We are planning for scheduled database maintenance on the US pod that is expected to last no longer than 1 hour. Maintenance period local time is 3-4 AM to minimize impact. .</p> ]]> Sun, 14 Aug 2022 00:00:00 +0000 https://29next.instatus.com/maintenance/cl6fv4gfg4421wbmy2hjwjz09 https://29next.instatus.com/maintenance/cl6fv4gfg4421wbmy2hjwjz09 Issue with Support Dashboard Type: Incident Duration: 1 hour and 13 minutes Affected Components: Dashboard Sep 21, 10:59:46 GMT+0 - Resolved - We just resolved the issue! Sep 21, 09:47:00 GMT+0 - Investigating - We are currently investigating an issue with support tickets in the dashboard incident. Sep 21, 10:40:21 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>10:59:46</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>09:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with support tickets in the dashboard incident..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>10:40:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Tue, 21 Sep 2021 09:47:00 +0000 https://29next.instatus.com/incident/ckttx5k06288043ullsanw51sij https://29next.instatus.com/incident/ckttx5k06288043ullsanw51sij Issue with US pod Type: Incident Duration: 52 minutes Affected Components: Storefront, API, Dashboard Sep 17, 08:55:55 GMT+0 - Investigating - We are currently investigating this incident. Sep 17, 09:47:42 GMT+0 - Resolved - We just resolved the issue! Sep 17, 09:39:37 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 52 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>08:55:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>09:47:42</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>09:39:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Fri, 17 Sep 2021 08:55:55 +0000 https://29next.instatus.com/incident/ckto4oo8454067teopbl2tf45p https://29next.instatus.com/incident/ckto4oo8454067teopbl2tf45p Admin API Source Attribution issue with Klarna and PayPal Type: Incident Duration: 2 hours and 26 minutes Affected Components: API Aug 25, 06:33:23 GMT+0 - Resolved - The fix has now been confirmed in production. Aug 25, 05:36:52 GMT+0 - Identified - We have identified the issue and are deploying a fix. Aug 25, 04:07:02 GMT+0 - Investigating - We are currently investigating an issue preventing source attribution to be saved for orders on the Admin API using PayPal or Klarna payment methods. Aug 25, 06:08:36 GMT+0 - Monitoring - Fix has been deployed, monitoring. Type: Incident

Duration: 2 hours and 26 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>06:33:23</var> GMT+0</small><br><strong>Resolved</strong> - The fix has now been confirmed in production. .</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>05:36:52</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are deploying a fix. .</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>04:07:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing source attribution to be saved for orders on the Admin API using PayPal or Klarna payment methods. .</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>06:08:36</var> GMT+0</small><br><strong>Monitoring</strong> - Fix has been deployed, monitoring. .</p> ]]> Wed, 25 Aug 2021 04:07:02 +0000 https://29next.instatus.com/incident/cksqzadna1544027zn6ibyx1ml9 https://29next.instatus.com/incident/cksqzadna1544027zn6ibyx1ml9